Principles of Service
- Services are collaborative. The provider and client explore the client’s problem area together and mutually determine the course of service.
- Services are planned: clients are full participants in the planning, delivery and evaluation of services based on mutually agreed upon goals.
- Services are designed to meet the client’s needs in the least intrusive way and focused on present circumstances. Exploring history is often an important tool, but it is used as information to help the client to resolve his or her presenting problem.
- Services are individualized to meet the varying needs of each client.
- Service frequency and length of service are tailored to meet the client’s needs. For example, when a client’s needs are more urgent services may be more frequent, as the client progresses in resolving concerns services may become less frequent.
- Services are evaluated on a regular basis by the counselor and client to determine if they are on course.
- Services are empowering: clients increase their ability to function and resolve problems independent of their relationship with the therapist.
- The focus of services remains on established goals. Goals may shift over time, but the client and practitioner discuss potential changes in goals and mutually agree on the shift in focus. Services can continue after goals have been achieved only when it has been requested by the client and a discussion has taken place in which the client understands that they have resolved the issues that originally brought them into counseling.
- Providers must meet all licensing and credentialing practices for their field of practice.
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